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Our refund and returns policy is valid for 14 days upon receipt of the items. If 14 days have passed since receipt, we are not obliged to issue a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Unsealed personal and pet care products
  • Sale Items

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


We only replace items if they are defected or damaged. If you need to exchange an item please contact us at

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

After contacting our customer services team at, please send your returns to the address below.
Please include a note with your name, order number, and reason for return inside the parcel:

Lavinia Stamps Ltd
Llys Clwyd
Cwrt y Dderwen
LL15 1NJ